The Person We Seek

We are seeking an Office Technician and Bookkeeper to assist with multiple aspects of our day-to-day operations. This individual will interact with customers, vendors, managers, and coworkers to keep the company running smoothly. This role touches nearly every aspect of the business and plays a vital part in our ongoing success and growth.

Key Responsibilities

Bookkeeping

• Accounts Receivable: create invoices, purchase orders, quotes, estimates, receipts, and related documents.
• Accounts Payable: Confirm and enter bills, pay bills according to the office schedule, payment terms, and preferred methods.
• Post revenue and deposit receivables into the company bank accounts.
• Reconcile bank and credit card accounts.
• Maintain complete, accurate, and consistent books in QuickBooks Enterprise.

Office Administration

• Help with general office duties: ordering supplies, maintaining equipment, coordinating cleaning/housekeeping.
• Maintain organization and cleanliness in conference, breakroom, and kitchen areas.
• Purchase supplies/equipment and coordinate returns or repairs.
• Receive and verify incoming shipments (PO, UPS, FedEx, etc.).
• Prepare outbound shipments for customers and vendors.
• Run local errands (bank, post office, shipping centers, local stores).
• File and retrieve documents in both electronic and paper formats.
• Protect the confidentiality and security of company, employee, and customer information.
• Arrange staff travel.
• Coordinate and schedule meetings and company events.

Customer Service & Marketing Support

• Answer and screen phone calls with warmth and professionalism.
• Greet visitors and direct them appropriately.
• Help maintain customer and prospect databases.
• Make occasional customer follow-up calls.
• Learn company products and provide basic support or assistance.
• Coordinate with technical staff to ensure customer issues are addressed and followed through.

Product Technical Support

• Installation & Setup: Assist with the assembly of the hardware product line; assemble and install wiring, cabling, and electronic systems according to diagrams.
• Testing: Follow checklists to test components and final products for customer purchase.
• Repairs & maintenance: Troubleshoot malfunctions and coordinate with the engineering department for repairs and adjustments.
• Documentation: Maintain logs and records of service, repairs, and inspections as well as system changes.
• Maintain Inventory: order supplies when needed, organize and store parts for easy access and tracking.

Qualifications

Education: Associate’s degree or higher (or equivalent experience).

Experience: Prior work experience highly preferred but not required.

Core Competencies: 

• Customer Focus: Deep commitment to understanding and serving client needs.
• Resilience: Persistence in overcoming objections and navigating a fast-paced environment.
• Adaptability: Comfort with change and willingness to learn new products and processes.
• Team Player: Collaborative mindset and willingness to share best practices.

Preferred Skills:

• Excellent verbal and written communication skills.
• Strong organizational skills with an ability to manage multiple priorities.
• Proficiency with typing and hand tools.
• Familiarity with accounting and business concepts
• Familiarity with electronics and technology.
• Training/experience in customer service.

Working Conditions:

• Full-time, salaried position.
• Office-based with occasional local travel for errands.

We welcome individuals who are motivated toward personal achievement and are self-driven with strong communication skills. We appreciate an ability to identify, analyze and solve problems while working together with other employees and clients.

Office

212 W. Burkitt St.
Sheridan, WY 82801