MapItFast FAQs

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MapItFast FAQs

AgTerra is committed to making a product that’s functional and easy to use. Sometimes, however, customers come to us with a question that they just can’t figure out on their own. Below are some common questions about MapItFast for mobile and desktop.

Adding a user to MapItFast is easy, and an account administrators can do it all from his or her own computer. To enable a user, simply log into the MapItFast website, access the Manage Users page, and click “Create User.” Enter the user’s information and choose a monthly or yearly subscription. It’s that simple!

User passwords are reset by sending a temporary password to the email address associated with a username. When you click the “Forgot Username or Password?” link on the MapItFast website login page, a temporary password will be emailed to the address that was assigned to that particular username. If you don’t receive an email with a temporary password, try checking your spam/junk folder first. The email will be from donotreply@agterra.com.

If a user is still unable to retrieve his or her password, account administrators can log into MapItFast and change the associated email address if needed. If an account administrator is unable to log in or retrieve their password, they may contact AgTerra at 307-673-1050 and we will be happy to help.

When the yellow location triangle stops moving on the map, it can mean one of several things:

  • Your GPS signal is getting blocked – If you’re using the MapItFast app in a building, try stepping outside to see if the GPS “locks on” to your location. Heavy tree cover can also impede GPS signals.
  • Your GPS needs to be reset – Pull down the notification shade on your Android and toggle off the GPS/Location button. Wait at least five seconds, then toggle it back on.
  • Your cache is full or contains a corrupt file – Problems with cached map files can sometimes cause your GPS to behave abnormally. To clear cached files, go to the application manager within your device settings and select the “Clear Cache” button. Do this for both MapItFast and the Google Maps app.
  • You need an external GPS – In some cases, a device’s onboard GPS is simply not accurate enough for your mapping needs. If this is the case, consider purchasing an external Bluetooth GPS like the Garmin GLO.

Mobile App – MapItFast updates can occur as often as a couple times a week or as little as once a month. Each update includes bug fixes and/or enhancements designed to improve the overall usability of the app.

In most cases, MapItFast will be set to ‘Auto-Update’ in your Google Play Store, or the app will notify you that an update is available. If you’re running into a problem with the app and you haven’t seen a notification to update MapItFast recently, it would be a good idea to check that you have the latest version. To do this, go to the Google Play Store and search for “MapItFast.” If you see a green ‘Open’ button, your app is up-to-date. If you see a green ‘Update’ button, you don’t have the latest version. Tap on the button to update your app.

Website –  The MapItFast website will automatically get updates, so there is no need to check for new versions on your computer.

When you look in your device’s file system or photo gallery, you may notice that an ‘AgTerra’ folder has been created and that photos and icons have been added to your photo gallery. Any time you download a MapItFast project from the website, all associated files must be downloaded to your device. Without these files, you would not be able to view and/or edit MapItFast objects or Strider forms while offline.

Your device will only synchronize the current project you are on and only when MapItFast is running. Below are some additional details about where data is saved on your device:

  • Project Data – All projects that already have data on your device will be under the “List Projects on Device” section of the app. You can delete saved data for these projects by hitting the red X next to any of these projects. Deleting these off of the device does not delete them off of the server, however any synchronized data you may have saved on your device will be lost.
  • Forms and Logs – These are saved in a folder called “AgTerra” on your internal storage. Deleting this folder will cause performance issues with the MapItFast and Strider apps.
  • Pictures – All geotagged photos and pictures from Strider forms are saved in a folder called “MapItFast” on your internal storage. If you delete this folder or the photos in it, the pictures will no longer be viewable in the app and any unsent pictures will be lost.
  • Cached Basemap Tiles – All basemap and layerset tiles are saved in a folder called “osmdroid” on your internal storage. This folder can be cleared through the MapItFast app by tapping “Clear Basemap Tiles” in the settings menu.

To completely clear MapItFast and Strider data from a device, follow these steps:

  1. Make sure all data is sent in from all projects (and Strider forms if you are using the Strider app by itself)
  2. Uninstall MapItFast
  3. Delete the AgTerra and MapItFast Folders
  4. Re-install the MapItFast and Strider apps

Administrators have the ability to see all projects and forms. Users, on the other hand, are not allowed to view or edit anything until they are given permission to do so by an administrator. Project permissions are applied in the MapItFast website while form permissions are applied in the Strider website.

For help setting up project permissions, you can watch a video and read AgTerra’s support documentation here.

For help setting up form permissions, visit AgTerra’s Strider help video and documentation here.

Remember! You will need to use the user resources password provided by AgTerra to access the help pages.

Administrators have the ability to see all projects and forms. Users, on the other hand, are not allowed to view or edit anything until they are given permission to do so by an administrator. Project permissions are applied in the MapItFast website while form permissions are applied in the Strider website.

For help setting up project permissions, you can watch a video and read AgTerra’s support documentation here.

For help setting up form permissions, visit AgTerra’s Strider help video and documentation here.

Remember! You will need to use the user resources password provided by AgTerra to access the help pages.

Sometimes after a new install of MapItFast or after data has been cleared from the app, the startup page will return an error message about a “screen overlay detected.” The message may suggest turning off the overlays in device settings, however following the steps in the message may not help.

To fix the overlay error, go to your device settings ⇒ Application Manager ⇒ MapItFast ⇒ Permissions. In the permissions page, make sure Camera, Location, and Storage are turned ON (Phone can be OFF). Close out of the settings window and try opening MapItFast. The error should be gone.